TERMS AND CONDITIONS
We require a 25% non-refundable deposit to secure your booking and payment is required within 7 days. If we do not receive a deposit within 7 days of booking, the dates you have booked will become available to others and you could miss out on your preferred dates.
Due amounts payable
The reminder amount payable for your trip is due no later than 4 weeks prior to first day of your charter
Cancellations are subject to specific terms regarding refunds.
*earlier than 4 weeks prior to the first day of your charter, will incur a 25% fee of your total booking cost. (equalling your deposit)
*within 4 weeks prior to first day of your charter will incur a 50% fee of your total booking cost.
*within 14 days prior to first day of your charter will incur 75% fee of your total booking cost.
*within 48 hours prior to first day of your charter will incur 100% fee of your total booking cost.
*Refunds will be made accordingly, depending on when you make the cancellation.
*If we as the business decide to/have to cancel your charter, we will refund 100% of any payment made, or offer you a credit for a period of up to 12 months.
**please note, when cancelling and asking for refund, the fee we may keep will not be offered as a credit if cancelled within 4 weeks of first day of your charter.
*When cancelling, credit can be offered for a period of up to 12 months (from the first day of your cancelled charter), should you wish not to get a refund. We will then issue a credit note to you.
*At any time, if you would like to purchase someone a fishing charter, we will be happy to issue you with a credit note/voucher for that person to use within 12 months (valid from the day we receive payment), and these will be emailed to you. If you wish to purchase the voucher for someone else, we will make sure it will not show any value/amount paid.
Exceptional circumstances regarding refunds/cancellations/credit
*In special circumstances, such as government imposed rules and restrictions affecting our operations and everyone’s safety, we will refund you any payment made, less any deposit (25%), should we still be in the position of trading when those regulations take effect. In these circumstances, the 25% will be offered as a credit for a period of up to 12 months.
**Weather related circumstances that affect our operations and everyone’s safety, are out of our control. If your charter must be cancelled due to this reason, we will refund you any amount paid, less any deposit (25%), which will be offered as a credit to use within 12 months.
Weather related circumstances that affect operations and safety can include:
-Severe flooding, *Impassable roads due to flooding, *weather warnings from BOM, *Severe thunderstorms, *Cyclones, *Strong winds
***We can not take any responsibility for any cost involved with airfares, hotels, rentals etc that might be lost due to a cancellation made due to weather.
We strongly recommend that your takeout travel insurance. It is important that this insurance covers you for involuntary cancellation of your holiday, including airfares.
We have a Covid-19 safety plan in place which has been incorporated into our safety management system. This means that Customers will need to adhere to the safety requirements relating to Covid-19, including proper hygiene practices and social distancing measures. For these reasons, it is also limited how many customers we can/are allowed to currently have on the boat.
You must adhere to these measurement practices including:
1) telling us where you are from, and if you have been in contact with anyone displaying symptoms of Covid-19
2) telling us before your trip if you are displaying any symptoms of any illness or decease, or if you become unwell during the charter.
3) coughing and sneezing into your elbow or a tissue (tissue to be disposed of immediately)
4) wash/rinse or sanitize hands on a regular basis, including before you board our vessel
We reserve the right to shorten your trip without notice, should you not comply with these practices.
These practices are in place to support ourselves, our business, our families, our customers and the rest of the community.
The vessel are not exclusive, meaning depending on the size of your group, other people keen to get that catch, could go out on the same trip, as we can allowed so many people on the vessel at any time